Hotel WhatsApp Management & Concierge Hub

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Pending Requests

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In Progress / Assigned

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Active Complaints

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Completed / Closed

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Total Rooms

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Ticket ID	Type	Room #	Category & Description	Guest Phone	Status	Assigned Staff	Actions
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Hotel Room Operations Matrix

Click any room card to inspect active service requests, complaint history, and staff assignments.

add_business Add New Hotel

meeting_room Assign Room Number

person_add Add Staff Member

Staff ID	Name	Role	Phone	Status
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🏨

Hotel Concierge Bot
Online | Meta Cloud API

Welcome to Grand Hyatt Hotel 👋 How can we help you today? 1️⃣ Request a Service 2️⃣ Raise a Complaint 3️⃣ Check Request Status 4️⃣ Contact Reception

chat Interactive WhatsApp Chat Flow Simulator

Test the guest WhatsApp automated chat flow directly in your browser. Any service requests or complaints created here will instantly update your live dashboard!

Quick Flow Shortcuts:

Flow Steps Test Guide:

Service Request Flow: Send 1 → Enter Room 205 → Pick Service 4 (Towels) → Enter description "Need 2 extra towels" → Send 1 (Confirm).
Complaint Registration Flow: Send 2 → Enter Room 205 → Pick Issue 1 (AC) → Enter description "AC not cooling" → Send 1 (Confirm).
Check the Requests & Complaints tab to assign staff and update ticket status!

Hotel WhatsApp Hub

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Hotel Room Operations Matrix

Room Details

room_service Service Requests

warning Complaints Log

add_business Add New Hotel

meeting_room Assign Room Number

person_add Add Staff Member

chat Interactive WhatsApp Chat Flow Simulator

Quick Flow Shortcuts:

Flow Steps Test Guide:

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0

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Hotel Room Operations Matrix

Room Details

room_service Service Requests

warning Complaints Log

add_business Add New Hotel

meeting_room Assign Room Number

person_add Add Staff Member

chat Interactive WhatsApp Chat Flow Simulator

Quick Flow Shortcuts:

Flow Steps Test Guide:

Update Ticket